Category: Automation

Introduction

Have you ever clicked a button on a website and nothing happened? Or maybe an app closed by itself? These are bugs – small mistakes in software. But while they may look minor, the effect they can have on a business is massive.

In this blog, we’ll show how a simple bug can lead to money loss, angry customers, and even business failure.

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💥 What is a Bug?

A bug is a problem in a computer program that makes it behave the wrong way. For example:

• A payment page doesn’t load
• A mobile app crashes
• A wrong price shows up in your cart

These issues may look technical, but they cause serious business problems.

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📊 How Bugs Affect Business

Let’s take a look at this chart:

Explanation:

• Revenue Loss: If people can’t pay, the business loses money.
• Brand Damage: Users lose trust in your product.
• Customer Churn: Frustrated customers leave.
• Operational Cost: More time and money spent fixing bugs.
• Compliance Risk: Bugs in sensitive systems can lead to legal trouble.

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🧾 Real-Life Bug Disasters

🚨 Knight Capital (USA)

In 2012, a bug in their trading software cost them $440 million in 45 minutes. The company never recovered.

🛒 Amazon Sellers (UK)

A pricing error caused products to be listed for £0.01. Some sellers lost their entire stock for almost nothing.

📱 Facebook Ads

In 2020, advertisers were charged extra due to a system bug. Facebook had to issue refunds and lost trust for a while.

🧠 Not All Bugs Are Equal

Some bugs are small. Some are dangerous. Let’s compare:

Bug	Looks Small?	Business Risk
App crashes once	Yes	Low
Submit button doesn’t work	Maybe	High
Wrong tax added	No	Very High

✅ How to Prevent Serious Bug Impact

1. Test Early: Don’t wait until launch. Start testing when development begins.
2. Automate Testing: Use tools to test common features every time you update.
3. Talk with Business Teams: Developers should understand which parts of the app matter most for business.
4. Fix Fast, Learn Faster: When a bug happens, fix it quickly and learn from it.

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Here is a simple bar graph showing how software bugs can affect different areas of a business. The higher the bar, the greater the impact.

🎯 Final Words

Even one small bug can damage a brand or cost a company millions. That’s why businesses must treat bugs seriously – not just as a technical problem, but a business threat.

👨‍💻 Remember: A bug in software is a hole in your business.

Introduction

“We’ll let QA find it” is a mindset that dooms product quality before a single line of code is written. When QA becomes the catch-all for defects, quality turns into a siloed activity, and the whole team loses ownership of outcomes. In high-performing organizations, QA isn’t a final gatekeeper—it’s an integrated partner and feedback engine that helps everyone build better software from day one.

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Why “QA Will Catch It” Never Works

1. Engineers abdicate responsibility
   When developers believe “QA will find it,” they’re less motivated to write clean, well-tested code. Bugs slip through earlier phases, and the cycle of defect discovery becomes reactive rather than preventive.
2. Design flaws go downstream
   Flawed or ambiguous requirements aren’t questioned up front; they’re simply passed on. QA testers end up shouldering the burden of discovery and clarification, delaying projects and creating friction.
3. Quality becomes siloed
   If only one team “owns” quality, collaboration breaks down. Developers, designers, product managers and QA operate in isolation instead of working toward a shared goal.
4. QA overloaded—and blamed
   With all defects funneled to QA, testing teams become overwhelmed, deadlines slip, and QA is blamed for “not catching enough.” Morale drops, turnover rises, and true root causes are never addressed.

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The Mirror Effect: What QA Reveals

QA isn’t just a bug-finding engine; it’s a mirror reflecting how your team really works:

• Process weaknesses surface as repetitive, low-value defects.
• Communication gaps show up as misunderstandings between dev, design and product.
• Insufficient test coverage highlights where standards and practices are unclear.
• Tooling or environment issues become obvious when tests fail for non-functional reasons.

Seeing these reflections early helps teams course-correct, automate where needed, and invest in the right practices.

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Traits of High-Performing Teams

What do top teams do differently?

1. Treat QA as a partner, not a gatekeeper
   • Involve QA in backlog grooming and design reviews
   • Collaborate on acceptance criteria and automated test suites
2. Build quality in, end-to-end
   • Adopt TDD/BDD or other test-first approaches
   • Automate unit, integration and end-to-end tests
   • Use static analysis, linters and code reviews before QA handoff
3. Share ownership of deliverables
   • Define “done” to include successful automated tests
   • Rotate testing responsibilities among devs, designers and QA
   • Track quality metrics (defect density, escape rate) as a team KPI
4. Use QA as a feedback engine
   • Surface insights from test runs to drive refactoring
   • Prioritize defects by business impact, not by who “owns” them
   • Run regular retrospectives focused on reducing systemic issues

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Practical Steps to Shift Mindset

1. Kick off each sprint with a joint QA/dev workshop to clarify scope, edge cases and test strategy.
2. Embed “QA champions” on each dev pod who write and maintain automation alongside developers.
3. Define shared quality metrics in your CI/CD dashboard—celebrate when escape rates drop.
4. Promote cross-training: developers write exploratory tests; QA learns to author unit tests.
5. Hold collective post-mortems when significant bugs escape—focus on process fixes, not finger-pointing.

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Conclusion

Quality isn’t “QA’s job”—it’s everyone’s job. QA doesn’t exist to catch the mistakes everyone else misses; it exists to reflect the strengths and gaps in your process, tools and collaboration. When you stop blaming QA and start treating quality as a shared commitment, you’ll ship faster, delight users more consistently, and build a culture of continuous improvement.

Introduction
Agile teams thrive on rapid iteration and continuous delivery, but without integrated Quality Assurance (QA), speed can come at the cost of reliability. Embedding QA activities from the very start of each sprint ensures clear requirements, robust testing, and predictable releases. In this post, we’ll outline when QA should engage, what to test at each stage, how to handle bugs as they arise, and when you’re ready to release—complete with a concise example.

1. Sprint Planning & Backlog Refinement

When: At the kickoff of each sprint or during backlog grooming.
QA Responsibilities:

• Clarify Acceptance Criteria: Demand “Given–When–Then” scenarios to eliminate ambiguity.
• Risk Assessment: Highlight high-risk areas (new APIs, critical workflows) for spikes or mocks.
• Estimate Testing Effort: Factor in manual test design, automation, and exploratory sessions.
• Identify Dependencies: Pinpoint external services and plan stub/mock approaches.

2. Story Definition & Test-Case Design

When: Immediately after planning—before development starts.
QA Deliverables:

1. Test Scenario Matrix: Map each acceptance criterion to specific test cases.
2. Test Case Templates: Document Preconditions, Steps, Expected Results.
3. Automation Strategy: Select which scenarios (unit, integration, E2E) to automate.
4. Test Data Plan: Prepare mocks, fixtures, or anonymized data for realistic testing.

3. Continuous Collaboration During Development

When: Throughout the sprint, as developers commit code.
QA Actions:

• Code Reviews: Verify edge-case handling, error paths, and test hooks.
• CI Integration: Ensure unit/integration tests must pass before merge; add a smoke-test stage.
• Daily Syncs: Surface blockers—unstable builds, unclear requirements—early.

4. In-Sprint Testing & Bug Lifecycle

When: As soon as features land in the integration or feature preview environment.

Test Type	Who	When	Notes
Smoke	QA/Dev	On every deploy	Critical-path sanity checks
Functional	QA	Immediately on merge	Execute scripted test cases
Regression	QA/Dev	Nightly or on merge	Automated suite (unit, API, UI)
Exploratory	QA	End of sprint	Time-boxed deep-dive for usability/security

Bug Raised → Fix → Retest

1. Raise & Triage
   • As soon as QA finds a defect, log it with steps, severity (P1/P2/P3), and screenshots.
   • Triage with devs: confirm reproducibility, clarify impact, and assign priority.
2. Developer Fix
   • Dev picks up the bug during sprint (as long as it’s within scope and high priority).
   • They write or update unit/integration tests to cover the failure case.
3. QA Retest
   • Once dev merges the fix, QA re-runs the relevant test case(s):
     • Automated tests should now pass.
     • Manual tests verify UI messages, edge behavior, and no regressions.
4. Close or Escalate
   • If the fix passes and no new issues arise, mark the bug “Done.”
   • If the defect persists or causes secondary failures, reopen and repeat the cycle—ideally within the same sprint.

5. Release Candidate & Definition of Done

When: At sprint’s end, once all stories are “Done.”
Release Gates:

1. Acceptance Tests Passed: All “Given–When–Then” scenarios validated.
2. Automated Suite Green: No failing unit, integration, or E2E tests in CI.
3. Zero Critical Defects: All P1/P2 bugs triaged, fixed, and retested.
4. Non-Functional Checks: Performance, security, and usability meet agreed thresholds.
5. Stakeholder Sign-Off: Product Owner approves acceptance criteria in demo.

6. Release & Post-Release Verification

When: Immediately after deployment to staging/production.
QA Tasks:

• Staging Smoke Run: Quick scripts for core workflows.
• Production Monitoring: Collaborate on Sentry/Datadog for error rates and performance.
• Hot-fix Workflow: Triage incidents, patch, and verify fixes rapidly.

7. Sprint Retrospective & Continuous Improvement

When: During the sprint retrospective.
QA Contributions:

• Share Metrics: Cycle time, defect-escape rate, automation coverage.
• Identify Gaps: Flaky tests? Unstable environments? Missing coverage?
• Action Items: Expand automation, stabilize mocks, introduce contract tests.
• Celebrate Wins: Acknowledge how QA reduced cycle time or prevented high-impact issues.

End-to-End Example: “Search Catalogue” Feature

1. Planning:
   • ACs: ≥3-char search returns results; <3 chars shows error; API failure shows “Service unavailable.”
2. Test Design:
   • TC1–TC3 cover valid search, short input, and failure.
3. Automation Plan:
   • Unit for logic, Cypress E2E for TC1/TC2 on merge; TC3 nightly.
4. In-Sprint Testing:
   • Smoke → page loads; Functional → TC1-TC3; Regression → full suite.
   • Bug Lifecycle: QA logs a P2 bug (“spaces not trimmed”), dev fixes + adds unit test, QA retests and closes.
5. Release Candidate:
   • All tests green, no open P1/P2 bugs, PO sign-off.
6. Post-Release:
   • Staging smoke OK; monitoring shows no new errors.
7. Retrospective:
   • Automated coverage at 100%; added input-trimming as permanent fix.

Conclusion
QA in Agile isn’t an afterthought—it’s a continuous, collaborative discipline. By engaging QA from planning through post-release, defining clear test cases, handling bugs immediately, automating feedback loops, and iterating on your process, you’ll ship higher-quality software faster and with greater confidence.

It brings me immense pride and joy to witness my students receiving their certificates under the EDGE (Enhancing Digital Government and Economy) project. As the Software Testing Trainer, I had the honor of mentoring a group of talented, driven individuals who embraced the learning process with dedication and passion.

🎯 About the EDGE Project

The EDGE project, led by the Government of Bangladesh with support from development partners, focuses on building digital capacity across the country. Under its “Digital Skills for Students” component, the program trains youth in areas such as:

• ICT Fundamentals
• Cyber Hygiene
• Software Development
• Software Testing and Quality Assurance
• Professional Communication

My role specifically focused on introducing and mentoring students in Software Testing — a vital part of the modern software development life cycle.

👨‍🏫 My Experience as a Trainer

Working with these students was a rewarding experience. Over the course of the program, we covered:

• Testing fundamentals (manual & automated)
• Test case design and execution
• Bug tracking and reporting using real-world tools
• Introduction to tools like Selenium and JIRA
• Software Quality principles and agile practices

Their eagerness to learn and apply these concepts was truly inspiring.

📸 Award Ceremony Highlights

The photo above captures the spirit of success. Two of my students are seated in the front, proudly displaying their certificates, while the rest of the group — filled with mentors, peers, and proud faces — stands behind them. This isn’t just a group photo; it’s a snapshot of growth, commitment, and transformation.

💬 A Trainer’s Message

“To see my students recognized for their hard work under a nationally significant program like EDGE is one of the most fulfilling moments of my teaching journey. These young minds are now better equipped to contribute meaningfully to the software industry.”

I deeply appreciate the efforts of the EDGE project coordination team, fellow trainers, and all who made this program successful.

🚀 Looking Ahead

This is just the beginning for these students. With a strong foundation in Software Testing, I am confident they will thrive in the global tech ecosystem — contributing to quality-driven development across borders and industries.

After 15+ years in QA leadership, I’ve interviewed hundreds of testers — from junior automation engineers to senior QA leads.

And here’s the painful truth:
🚫 Too many highly capable professionals still get passed over in interviews.

Not because they lack skills.
But because they fail to show strategic value where it matters most.

Let’s break down the top mistakes — and more importantly, how to fix them.

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❌ Mistake #1: Focusing on Tools, Not Outcomes

“I’ve used Selenium, JIRA, Jenkins, Postman…”
That’s fine. But here’s the real question:
What did you achieve with them?

The mistake: Listing tools like a shopping list without connecting them to results.

✅ The fix: Focus on impact and metrics.

Instead of saying:

“Automated regression suite using Selenium.”

Say:

“Developed a Selenium-based regression suite that reduced manual testing time by 60%, accelerating sprint velocity and cutting post-release bugs by 40%.”

Hiring managers care less about what you used, and more about what you improved.
Did you:

• Improve release confidence?
• Reduce escaped defects?
• Shorten test cycles?
• Catch edge cases missed by unit tests?

👉 Always connect tools to business outcomes.

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❌ Mistake #2: Ignoring the Hiring Funnel

Let’s be honest — you’re not just competing with other QA candidates.
You’re also up against:

• 📉 Budget limitations
• ⚙️ Dev teams shifting testing left
• 🤖 Automation-first mindsets

Many organizations question:
“Do we really need a separate QA hire?”

✅ The fix: Show that you are strategically necessary.

Demonstrate that you:

• Work closely with devs to build quality in from the start
• Design test strategies aligned with business priorities
• Contribute to a lean, efficient SDLC

Instead of:

“Wrote API tests in Postman.”

Say:

“Enabled shift-left testing by mentoring devs on API test creation, and built Postman regression suites to validate integration before staging — reducing QA bottlenecks.”

👉 Position yourself as a multiplier, not a cost center.

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❌ Mistake #3: Treating QA Like a Support Role

If your role looks like:

• Getting requirements late
• Writing tests after dev completes
• Logging bugs and waiting for fixes

Then you’re missing the opportunity to truly influence quality.

✅ The fix: Become a collaborator, not just an executor.

In today’s agile teams, testers are expected to:

• Attend sprint planning and ask critical questions
• Help define acceptance criteria and edge cases
• Influence testability, not just test functionality

Show that you:

• Shape the product
• Prevent defects, not just report them
• Advocate for users

For example:

“Joined sprint grooming to identify unclear acceptance criteria, preventing scope creep and saving 10+ hours of rework across two sprints.”

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🎤 Interviewing Tip: Use the STAR Method

When giving examples, use S.T.A.R.:

• Situation — the problem or context
• Task — what you were responsible for
• Action — what you did
• Result — what changed because of your actions

Example:

“Our last release had high defect leakage (S). I led a gap analysis and redesigned the test plan (T). Introduced risk-based testing and increased automation coverage (A). As a result, escaped bugs dropped 45% within two sprints (R).”

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💡 Final Thoughts

QA is evolving. The role is no longer just about finding bugs — it’s about building trust in every release.

If you want to stand out:

• Focus on outcomes, not just tools
• Speak the language of product, delivery, and risk
• Be a partner in quality, not just a tester

Hiring managers aren’t looking for button-clickers.
They’re looking for strategic contributors.

Be the QA who drives the product forward — not the one chasing bugs after the fact.